Your Privacy, Our Priority
At Momcozy, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, create an account, or purchase our products.
1. Information We Collect
We collect personal information that you provide directly when you:
- Create an account
- Place an order
- Subscribe to emails
- Contact customer support
- Complete forms on our website
Information may include:
- Full Name
- Email Address
- Phone Number
- Shipping Address
- Billing Address
- Payment Information
We also automatically collect certain technical information, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Browsing Activity
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Deliver products
- Provide customer support
- Improve our products and website
- Personalise your shopping experience
- Send promotional emails (with your consent)
- Detect fraud and protect our services
- Comply with legal obligations
3. How We Share Your Information
We may share your information with trusted third-party service providers who help us operate our business, including:
- Payment processors
- Shipping partners
- Delivery companies
- Website hosting providers
- Marketing platforms
- Customer support providers
These partners are only permitted to use your information to perform services on our behalf and are required to protect your data.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyse website traffic
- Enhance user experience
- Support website functionality
You can disable cookies through your browser settings, although some website features may no longer function correctly.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Secure encrypted transactions
- SSL technology
- Protected servers
- Restricted access controls
- Continuous security monitoring
These measures help protect your information from unauthorised access, disclosure, alteration, or destruction.
6. Your Rights & Choices
Depending on applicable privacy laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Request a copy of your data
- Withdraw marketing consent
- Object to certain processing activities
To exercise your privacy rights, please contact our support team.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce our policies
When data is no longer required, it will be securely deleted or anonymised.
8. Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our services
- Legal or regulatory requirements
- Improvements to our privacy practices
Any updates will be published on this page together with the revised Last Updated date.
We encourage you to review this Privacy Policy regularly.
10. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.
support@buymomcozybreastpump.com
Phone
+44 20 3983 6320
Address
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Your Privacy Matters
Your trust means everything to us.
We’re committed to keeping your information secure so you can shop with confidence and focus on what matters most.
Frequently Asked Questions
What personal information do you collect?
We collect information you provide directly, such as your name, email address, phone number, shipping details, billing information, and payment details, along with certain technical information collected automatically.
Why do you collect my information?
Your information helps us process orders, provide customer support, improve our services, personalise your shopping experience, and comply with legal obligations.
Do you share my information?
We only share information with trusted service providers such as payment processors and delivery partners when necessary to complete your order or provide our services.
How is my information protected?
We use encrypted transactions, secure servers, and other industry-standard security measures to safeguard your personal information.
Can I request access to my personal data?
Yes. You may request access to, update, correct, or delete your personal information by contacting our customer support team.
How long do you keep my information?
We retain your information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.