Shop with Confidence.. We've Got You Covered.
We want you to love your Momcozy products.
If you’re not completely satisfied with your purchase, our 30-day returns policy.
makes it simple to return or exchange eligible items.
30-Day Returns
Return most eligible items within 30 days of delivery for a refund or exchange.
Easy Return Process
Our straightforward returns process makes it easy to request a return or exchange.
Quality Guaranteed
Returned items must be in their original condition, including all required parts, accessories and packaging.
Fast Refunds
Once your return has been received and inspected, refunds are processed within 5–7 business days.
Dedicated Customer Support
Our support team is available to guide you through every step.
How Returns Work
Simple Steps to Return Your Order
1. Request a Return
Complete our return form online within 30 days of receiving your order.
2. Pack Your Item
Pack your item securely in its original packaging, including all parts and accessories.
3. Ship Your Return
Send your return to the provided return address. You are responsible for return shipping costs.
4. Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5–7 business days.
Return & Refund Policy
30-Day Return Window
You can return most eligible items within 30 days of delivery for a full refund or exchange.
Condition of Returned Items
Items must be unused and in their original condition, with all parts, accessories and original packaging included.
Non-Returnable Items
The following items cannot be returned: Opened breast pump accessories, Hygiene items, Final-sale products
Refund Information
Refunds are issued to your original payment method. Please note that shipping fees are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll review the issue and work to make it right.
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support@buymomcozybreastpump.com
Live Chat
Monday – Friday 9:00 AM – 6:00 PM (GMT)
Phone
+44 20 3983 6320
FAQ's
Frequantily Asked Questions
How do I start a return?
Complete our online return form within 30 days of receiving your order.
How long do I have to return an item?
Most eligible items can be returned within 30 days of delivery.
When will I receive my refund?
Refunds are processed within 5–7 business days after your returned item has been received and inspected.
Can I exchange my item instead of receiving a refund?
Eligible products may be exchanged. Please contact our support team for assistance.
Who pays for return shipping?
Customers are responsible for the cost of return shipping.
What items are non-returnable?
Opened breast pump accessories, hygiene items and final-sale products are non-returnable.